Our Promise to You

At The Poona Ayurveda, we’re passionate about bringing you the finest Ayurvedic products with care and love. We know how excited you are to receive your wellness journey essentials, and we’re just as excited to get them to you!

Shipping That Cares

We’ve got your back every step of the way:

  • Your order gets our immediate attention – we start preparing it with love the moment you place it
  • We carefully pack and ship your products within 24 hours
  • Our trusted delivery partners work hard to bring your package to you within 5-7 working days
  • While we always aim to surprise you with early delivery, sometimes life happens and there might be small delays – we appreciate your patience!

When Things Don’t Go as Planned

We’re human, and sometimes mistakes happen. Whether it’s a packaging mix-up, a bump during transit, or a rare inventory hiccup, we want you to know that these situations affect less than 2% of our orders. When they do occur, we’re here to make things right – that’s our promise to you.

If something’s not quite right with your order, here’s how we’ll help:

Wrong Product? No Worries!

We totally understand how disappointing this can be. Here’s what we need to make it right:

  • Keep the product unused and in its original packaging
  • Share a quick unboxing video with us (we know it sounds formal, but it really helps us improve!)
  • Reach out to us within 2 days of delivery

Damaged During Delivery?

Oh no! We hate when this happens. Here’s what to do:

  • Take some photos of the damage before you dispose of anything
  • Share that unboxing video if you have one
  • Contact us within 2 days – we’ll sort this out quickly

Missing Something?

Don’t panic! Sometimes items play hide and seek:

  • Check your package thoroughly (sometimes small items nestle in packaging)
  • If something’s truly missing, let us know within 2 days
  • An unboxing video really helps us track down what went wrong

Our Fair Exchange Process

Here’s the honest truth about exchanges:

If you accidentally ordered the wrong item (we’ve all been there!), we’re happy to help with an exchange. We do need to charge ₹200 to cover the pickup and redelivery costs – this just covers what our logistics partners charge us, nothing more.

Ways to reach our caring team:

  • Instagram DM (we love chatting there!)
  • WhatsApp us
  • Send us an email
  • Give us a call

We accept Return, Exchange products in 4 to 5 Business days.
Once you contact us, our friendly customer care team will reach out with simple, clear instructions to make everything smooth.

Your exchange product will be delivered in 3 to 4 business days.

Cancellations Made Simple

Changed your mind? Here’s what you need to know:

Life happens, and we get it! To cancel your order:

  • Reach out within 24 hours of ordering, or before we create your shipping label
  • Once our delivery partner picks up your package, we can’t stop the journey (they’re quite efficient!)
  • Heads up: Prepaid orders zip through our system super quickly – they’re often processed instantly

Our Refund Philosophy

We believe in fair solutions for everyone:

If delivery goes wrong on our end: We’ll prioritize getting a replacement to you ASAP. If you’d rather not wait, we’ll provide a coupon code for the full amount – think of it as a rain check for your wellness journey!

If you change your mind after shipping: We understand plans change. If your order is already on its way and you no longer want it, we’ll process your refund minus ₹200 for shipping costs. We hope you understand – once the wheels are in motion, there are real costs involved.

The Refund Process – Simple & Transparent

For card and online payments:

  • We start processing refunds within 5-7 business days
  • Your bank will credit the money back to your original payment method
  • Give it another 5-10 business days to show up in your account (banks can be slow!)
  • We’ll share tracking numbers so you can follow up if needed

Once your refund is approved your amount will be credited within 5 to 7 business day to the original payment method.

A Note on Our Right to Cancel

Sometimes, very rarely, we might need to cancel an order due to circumstances beyond our control. If this happens, we’ll let you know promptly and ensure any refunds are processed quickly. We never take this decision lightly and always communicate openly about it.

Remember: We’re here because we care about your wellness journey. Every policy, every process is designed with your satisfaction in mind. If you ever have questions or concerns, please don’t hesitate to reach out – we’re always happy to help!

With gratitude,
The Poona Ayurveda Family 🙏